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Showing posts from May, 2009

Broadvoice Sets Us "Up the Bomb"

So Broadvoice now requires that customers (even ones that have been signed up for years, such as myself) send them a copy of their driver's license, and credit card they use to pay. A notice "requesting" such is triggered when you make any modifications to your payment info (such as changing the credit card on file) . I don't think it's Federal regulation, as it seems Broadvoice is the only one doing this, but I'm sure it's some sort of CYA move. Now, a lot of people complain about Broadvoice, but I personally have had a pretty good experience with them. They have reasonable pricing, excellent tech support, and I have not had a problem with their uptime. The only issue I've ever had is that Verizon Wireless likes to drop Broadvoice exchanges from their routing tables once in a while, which Broadvoice can hardly be blamed for. However, I have not had the pleasure of dealing with their administrative folks until now. So... I did some Google search