So Broadvoice now requires that customers (even ones that have been signed up for years, such as myself) send them a copy of their driver's license, and credit card they use to pay. A notice "requesting" such is triggered when you make any modifications to your payment info (such as changing the credit card on file) . I don't think it's Federal regulation, as it seems Broadvoice is the only one doing this, but I'm sure it's some sort of CYA move. Now, a lot of people complain about Broadvoice, but I personally have had a pretty good experience with them. They have reasonable pricing, excellent tech support, and I have not had a problem with their uptime. The only issue I've ever had is that Verizon Wireless likes to drop Broadvoice exchanges from their routing tables once in a while, which Broadvoice can hardly be blamed for. However, I have not had the pleasure of dealing with their administrative folks until now. So... I did some Google search...
The personal blog of Scott McGrath: musician, gadget, and car guy.