It all started when I got my wife a gift certificate to audible.com for Christmas.
So I'm not really sure how it happened, but at some point in the last few months, I ended up with a premium audible listener membership, billed at a rate of $23 a month. I suppose it's possible that I did an impulse purchase, but that's neither here nor there in this discussion.
I finally got logged in to the point where I could edit my account details (long story, but basically I had to clear my cookies due to the fact that it kept dumping me right back to the step of "confirming a purchase" I had apparently started - months later). In the account details control panel:
There didn't appear to be any way to cancel my membership.
There didn't appear to be any way to remove my credit card information from my account.
After I pretty much resolved and mentally prepared for the fact this was going to involve a phone call (which to me instantly involves long hold times with bad music, explaining, and convincing, not to mention finding the back door on the website that has the cust. srvc. phone #).
To my surprise, the phone # was easily located on the site, and the phone call went directly to a human. Once I was on with someone, he canceled my membership, refunded my last month's charge, and removed my credit card info from my account. It was a relatively painless experience, actually.
The only way it could have been easier is if I didn't have to call them in the first place.
So I'm not really sure how it happened, but at some point in the last few months, I ended up with a premium audible listener membership, billed at a rate of $23 a month. I suppose it's possible that I did an impulse purchase, but that's neither here nor there in this discussion.
I finally got logged in to the point where I could edit my account details (long story, but basically I had to clear my cookies due to the fact that it kept dumping me right back to the step of "confirming a purchase" I had apparently started - months later). In the account details control panel:
There didn't appear to be any way to cancel my membership.
There didn't appear to be any way to remove my credit card information from my account.
After I pretty much resolved and mentally prepared for the fact this was going to involve a phone call (which to me instantly involves long hold times with bad music, explaining, and convincing, not to mention finding the back door on the website that has the cust. srvc. phone #).
To my surprise, the phone # was easily located on the site, and the phone call went directly to a human. Once I was on with someone, he canceled my membership, refunded my last month's charge, and removed my credit card info from my account. It was a relatively painless experience, actually.
The only way it could have been easier is if I didn't have to call them in the first place.
Comments
Oh well. Audible, unlike most other tech companies, maintain their customer service operations in New Jersey. Every call I've made to them in the last 9 years has been answered by that most rare of creatures - nice, helpful and polite representatives!
The most I ever heard was a Jersey accent!
Call them. They don't even try to hard sell you or anything!
1-888-283-5051 (USA & Canada)
1-973-820-0400 (International)