Skip to main content

Want to cancel your Audible.com membership? You'll have to call them

It all started when I got my wife a gift certificate to audible.com for Christmas.

So I'm not really sure how it happened, but at some point in the last few months, I ended up with a premium audible listener membership, billed at a rate of $23 a month. I suppose it's possible that I did an impulse purchase, but that's neither here nor there in this discussion.

I finally got logged in to the point where I could edit my account details (long story, but basically I had to clear my cookies due to the fact that it kept dumping me right back to the step of "confirming a purchase" I had apparently started - months later). In the account details control panel:

There didn't appear to be any way to cancel my membership.

There didn't appear to be any way to remove my credit card information from my account.

After I pretty much resolved and mentally prepared for the fact this was going to involve a phone call (which to me instantly involves long hold times with bad music, explaining, and convincing, not to mention finding the back door on the website that has the cust. srvc. phone #).

To my surprise, the phone # was easily located on the site, and the phone call went directly to a human. Once I was on with someone, he canceled my membership, refunded my last month's charge, and removed my credit card info from my account. It was a relatively painless experience, actually.

The only way it could have been easier is if I didn't have to call them in the first place.
Labels:

Comments

Anonymous said…
I have canceled (temporarily-and renewed) three times in the last few years on their site. The cancel link is in the account section. You do NOT have to call.
12:12 PM
Anonymous said…
I have the Audible Listener account. I've scoured the pages for how to make it now renew or cancel. The help pages show clearly where the cancel membership link is (very small link on the page where you change your membership) but it's just not there. Maybe if I had a better membership it'd be there, I don't know. But I know it's not there for my membership. I'm going to have to call.
11:46 PM
Anonymous said…
I meant "not renewal" not "now renewal."
11:46 PM
nlohr said…
It seems Audible has changed the way they do things. They USED to have the link to cancel but it has been removed. I used to have an account, canceled (online) and now, months later, returned and have noticed the link is now gone but their help page has not been updated.
2:18 AM
Foster and Ives said…
I love Audible. I first joined in 2000. Had to cancel a few times. I wish I hadn't the first time- it was 3 free books per month for $19.95.

Oh well. Audible, unlike most other tech companies, maintain their customer service operations in New Jersey. Every call I've made to them in the last 9 years has been answered by that most rare of creatures - nice, helpful and polite representatives!

The most I ever heard was a Jersey accent!

Call them. They don't even try to hard sell you or anything!

1-888-283-5051 (USA & Canada)
1-973-820-0400 (International)
7:35 PM
Anonymous said…
Thank you so much for your siteI love everything about it.
3:00 PM
Anonymous said…
Brim over I to but I dream the post should prepare more info then it has.
6:58 PM
Scott McGrath said…
This article is fairly old now. I haven't had any experience with Audible since then, but I would hope they are a little better off by now.
3:50 PM
Post a Comment

Popular posts from this blog

Reaper, Linux, and the Behringer X-Air - Complete Studio Solution, Part 1

Introduction and Rationale This is part one of a major effort to document my experiences with recreating my home studio, entirely using Linux.  Without getting into too many of the specifics, a few months ago I decided that I was unhappy with Windows' shenanigans - to the point that I was ready to make a serious attempt to leave it behind.  For most in this situation, the obvious choice is to switch to Mac OS.  With its proven track record, support, and options for multimedia production, it is naturally the first alternative to consider if your goal is to simply use something other than Windows. For me the choice was not so simple. I despise Mac OS and, in general, the goals and philosophies put forth by Apple in an effort to ostensibly provide users with an "easy" working environment.  It does not help that I have also failed to find any aspect of the Mac OS UI intuitive, but I realize that this is a subjective matter. With my IT background and user-control* f...
Post a Comment
Read more

An Alternative Take on AI Doom and Gloom

 I've purposely held my tongue until now on commenting about "AI" (or, more specifically as has come to be known, GAN or Generative Adversarial Networks).  It seems like it is very in-style to complain about how it has made a real mess of things, it is displacing jobs, the product it creates lacks soul, it's going to get smart and kill us all, etc. etc.  But I'm not here to do any of that. Rather I am going to remind everyone of how amazing a phenomenon it is to watch a disruptive technology becoming democratized From the time of its (seeming) introduction to the public at large, around November of 2022, to late 2023, the growth and adoption rate has been nothing short of explosive. It features the fastest adoption rate of any new technology ever, by a broad margin.  To give a reference, the adoption rate for AI image and text generation, real-world uses, in just 12 months is comparable to all of that of the another disruptive technology, the World Wide Web, takin...
Post a Comment
Read more

RANT TIME: Why do replies to a message I sent go to my spam folder?

Despite what one would think/hope, sending a message to a given address does not inherently give Google a high confidence that a reply from this address is expected (and, for example, that it should bypass spam checks). I have confirmed with Google's tech support that there is no way to automatically have this happen. The user can do the following: 1. Add the address to your contacts list in Gmail. 2. Check spam folder for replies, and mark it as "not spam" if something ends up there, which should influence the fate of future replies received. I can also approve an address at the domain level, i.e. if it is a big vendor or similar. I've had to do this with several of our Chinese vendors. I regularly ask engineering and purchasing to give me a list of the supplies we deal with, so I can approve them as a preventative measure. For what it's worth, all of the false positive instances of reply -> spam we have experienced have involved the sender's email server ...
Post a Comment
Read more