Friday, December 13, 2013

1&1.com Fail

Today we have a consumer alert for 1&1.com - domain registrar and site host. Lots of people complain about their service, and now I know why.

A domain of mine expired on 11/30/2013. Okay, my bad.

HOLY COW! Within 5 business days, it was cancelled and sent to auction, my 1&1.com account was deleted, and the issue was sent to their collections agency - all without a single attempt to notify me via phone, e-mail, or letter. Called and paid the collections agency plus an extra $12 fee. Collections agency said they would notify 1&1 immediately. Days later, no status update from 1&1. Called billing department, the person who answered had no idea what was going on and said I just have to keep waiting. My site has been down for 13 days now and I have no estimate as to when this is going to get fixed. The first thing I will do if I ever get my domain back is transfer it to Godaddy. Thanks 1&1!

And I used to complain because Godaddy sends out a half-dozen e-mails reminding me about products that are expiring.
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