Sunday, February 03, 2008

My Godaddy Hosting Cancellation Survey

When I cancelled my Godaddy Virtual Server, they asked me to fill out a cancellation survey. Here's what I wrote:

1. I had my virtual server with godaddy for several years. The whole time, the machine suffered from lag. This was evident as a delay when serving web pages, using Plesk to administer the machine, and severe (at times up to 20 seconds) latency when typing over SSH. I opened a ticket about this and was told it must be my connection. Apparently it wasn't, as the new service I am using doesn't have this problem.

2. SMTP - The godaddy mail relays are constantly DNS blacklisted because many of the servers are being used to send spam. I opened a ticket about this and no one got back to me. Can't really blame them.

3. While Plesk made administration easy, it was extremely slow and prevented me from being able to install other programs or keep the machine up to date with package tools, such as yum.

4. There is no OS upgrade path without having to reprovision the server.

5. I found a better deal - not the least of which is cheaper, faster, better administration tools, and an SLA that doesn't cater to spammers.
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